Do you accept Spa B gift cards?

No, I do not accept SPA B gift cards under my new business, The Restorative Facialist. All SPA B gift cards expired on Dec.31st 2025. The rebrand is an independent practice with a new structure and booking system. Thank you for your understanding and continued support during this transition.

Do you offer gift cards at the Restorative Facialist?

Gift cards are not currently available for purchase. My focus is on creating a personalized and restorative experience for each guest, and at this time I’m not offering gift cards to ensure booking availability remains open for existing clients.

Do you offer services to men or teens?

My main specialty and focus are on women’s skin health and age management. At this time, I do not offer services for men or teens. My treatments are designed specifically to support women through restorative, anti-aging skincare that nurtures and revitalizes the skin.

How can I buy your skincare products?

You can purchase my skincare products directly from me either during your facial appointment or on my store on my website. I do not offer walk-in shopping at this time.

How do I book an appointment with you?

For New Clients or Clients I Haven’t Seen in 6+ Months:

To ensure each service is truly personalized, all new or returning clients (who have not seen me for a facial within the last six months) must complete a quick but thorough New Client Skin & Wellness Questionnaire which is found on my Waitlist page. This form helps me understand you, your skin, lifestyle, concerns, and goals so I can determine the best gameplan for you.

    •    Once the form is submitted, you’ll be added to my waiting list.

    •    I will personally reach out to you to discuss your needs and schedule your first appointment.

For Current, Active Clients:

If you are an existing client and have been seen within the last six months, booking is simple.

    •    Most clients are rebooked during their appointment to ensure consistency and availability.

    •    You are also welcome to contact me directly for any scheduling adjustments or future appointments.

This process allows me to maintain a highly personalized experience and ensures that each client receives the focused, restorative care my practice is built on.

Is the Restorative Facialist accepting new clients?

I am always accepting new clients, however immediately availability is rare. In order to get notifications on availability, you'll want to join the Waitlist. Once you do, I will personally reach out to you when spots become open.

I’m a new client - what service do I pick?

New Clients are required to start with my The First Restoration Facial - here I will talk with you about your concerns, expectations, goals and longterm gameplan for your skin to become its best! Home skin care will also be discussed as this is an important part of achieving skin success.

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It’s been awhile since I’ve seen you - would I be considered a new client?

If it has been more than six months since your last facial service with me, you are considered a lapsed client. This simply means we need to reconnect, reassess your skin, and make sure we’re starting from the right place.

Lapsed clients will begin with my First Restoration Facial, which allows us to:

    •    Revisit your current skin goals

    •    Discuss any changes, concerns, or new expectations

    •    Review your home care routine

    •    Assess how your skin has changed over time

    •    Create an updated, personalized treatment plan moving forward

This ensures we’re aligned, your skin is properly evaluated, and you receive the most effective, restorative care tailored to where your skin is today.

Can I bring a friend with me to my facial?

For the comfort, privacy, and focus of your treatment, services are reserved only for the guest receiving the facial. To maintain a calm and relaxing environment, I’m unable to accommodate additional visitors in the treatment room. Thank you for understanding and helping keep the space peaceful for everyone.

Can I arrive early before my service to relax?

You’re welcome to arrive a little early to settle in before your facial. Because I operate by appointment only and keep the front door locked for privacy, early arrival does need to be arranged ahead of time. I’m happy to accommodate up to 10 minutes early whenever possible—just let me know in advance so I can ensure the space is ready for you.

What do I wear to my service?

Comfortable clothing is perfect for your facial. I also recommend wearing minimal jewelry, as it can get in the way during treatment. Please remove any facial piercings—such as nose, lip, or earrings—before your appointment. This allows me to work safely and effectively without any obstacles, and ensures you can fully relax.

Please also keep in mind that your hair may get a little tousled during facial, scalp, and neck massage. Some oils may naturally get into the hair as well. If you prefer that I’m extra careful, just let me know ahead of time—I’m happy to accommodate. However, please plan your visit with this in mind so you can enjoy the full, relaxing experience.

About the Skincare Product Pick-Up Box

I offer a convenient skincare product pickup box located right outside the front door of the spa, to the right. It’s a clearly labeled white box designed to keep your products safe and secure.

When you purchase skincare—either through my online store or by texting me—I’ll prepare your order and place it in the box for pickup. Your order must be paid for in advance. Once it’s ready, you’ll receive a unique access code that works during a specific time frame so you can pick up your products at your convenience, whether the spa is open or not.

It’s an easy, safe, and flexible way to keep your glow going without waiting for an appointment or stopping in during business hours.

What is your cancellation policy?

I kindly require a minimum of 48 hours’ notice for any appointment changes or cancellations. Due to the high demand for my services and an active waitlist, this policy ensures fairness and allows other clients the opportunity to book.

Cancellations made under 48 hours will incur a 50% late cancellation fee of the scheduled service.

No-shows are charged 100% of the missed service.

To help avoid any accidental missed appointments, you will receive multiple reminders via text and email leading up to your service.

Thank you for respecting my time and the time of other clients.

What is the best way to contact you?

The best way to reach me is directly by text message or phone call at my business number: (833) 775-5504. This is the direct line for The Restorative Facialist and ensures I receive your message promptly.

Please avoid using Facebook or Instagram for appointment-related communication, as I do not receive those notifications in a timely manner.

Why am I required to put a credit card on file to book a service?

A card on file is simply required to hold your appointment time and protect that spot just for you. Your card will not be charged at the time of booking, nor is it used as the form of payment for your service when you arrive. You’ll still need to provide your preferred payment method during checkout after your treatment.

This policy supports my 48-hour cancellation and no-show guidelines, ensuring fairness for all clients and allowing me to manage my schedule efficiently. If you’d like to review the full details, please visit the Client Guidelines section of the website.

Are there other Facialists working with you?

No — I am a solo practitioner, so all services are provided exclusively by me. This allows for a highly personalized and consistent experience every time you visit. I specialize in age-management skincare for women, focusing on restoring the skin, supporting confidence, and helping you feel renewed from the inside out.