At The Restorative Facialist, my commitment is to deliver a restorative, high-quality experience for every client. To protect the time, energy, and care that goes into each appointment, please review the following policies before booking.

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Booking & Credit Card on File

A valid credit card is required to reserve all appointments. This applies to all current, established clients and new clients.

    •    The card on file is not used as payment for your service.

    •    You will still need to provide payment at checkout via your preferred method.

    •    The card on file is used strictly to secure your appointment and to process cancellation or no-show fees when applicable.

This system ensures fairness and helps maintain availability for all clients.

Appointment Reminders & Notifications

To help you keep track of your upcoming visit, automated reminders are sent by text message and/or email prior to your appointment. The type of reminder you receive is based on the notification preferences you selected when booking.

Please Note: You will receive a text reminder 1 week prior to your upcoming appointment , an email 72 hours before hand and also another text 48 hours before.

If you ever need to update how you are contacted, just let me know and I’ll be happy to assist.

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Cancellation Policy – 48 Hours Required

I kindly ask for a minimum of 48 hours’ notice to cancel or reschedule any appointment.

    •    Cancellations made within 48 hours of your scheduled time will incur a 50% charge of the booked service to the card on file.

    •    This allows me the opportunity to offer your reserved time to another client on my waitlist.

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No-Show Policy

If you do not arrive for your appointment and no notice is given, the appointment is considered a no-show.

    •    No-shows will be charged 100% of the scheduled service to the card on file.

    •    Frequent no-shows will result in restricted booking privileges.

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Late Arrival

To honor the time of all clients, please arrive promptly.

    •    If you are more than 10 minutes late, your service may need to be shortened, and the full service fee will still apply.

    •    If you are too late for the appointment to be completed, it will be treated as a late cancellation (50% fee).

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Illness Policy

Your health—and mine—is important.

    •    If you are feeling unwell, please reschedule as soon as symptoms begin.

    •    Arriving to your appointment sick may require rescheduling for safety of both of us.

    •    Standard cancellation fees may apply depending on notice given.

Likewise, if I become ill or begin showing symptoms, I will notify you promptly by text or phone call regarding your upcoming appointment. Your service will be rescheduled as soon as I am well enough to safely take care of you, ensuring that germs are not spread within the studio.

Thank you for understanding and helping maintain a healthy space for everyone.

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Skin Conditions, Rashes & Dermatology Care Policy

For the safety of your skin and to ensure the best possible results, appointments must be rescheduled if there is an active or healing skin condition present in the treatment area.

This includes, but is not limited to:

    •    Active rashes of any kind

    •    Open wounds, cuts, or sores

    •    Poison ivy, poison oak, or contact dermatitis

    •    Recent dermatology procedures or biopsies

    •    Skin cancer removals or suspicious lesions

    •    Post–mole, wart, or lesion removal

    •    Weeping, scabbing, inflamed, or infected areas

If you are currently experiencing an active rash, sore, wound, or irritation, or if it has been less than 10–14 days since removal or dermatologic treatment, please contact me to reschedule your appointment.

Facial treatments on compromised skin can interfere with healing and may worsen inflammation or irritation. Your skin’s health and safety always come first.

Thank you for understanding and helping me to maintain a safe, supportive environment for healing skin.

Children & Additional Guests

To maintain a restorative, peaceful environment for all clients, children and additional guests may not attend appointments unless they are receiving a scheduled service themselves.

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Service Eligibility

My practice specializes in advanced, restorative skincare and age-management services for women.

    •    At this time, I do not provide services for men or teens, including acne treatments.

    •    If you have questions regarding service eligibility, feel free to reach out prior to booking.

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Refunds & Product Returns

Service fees are non-refundable.

    •    Unopened skincare products may be returned or exchanged within 30 days of purchase.

    •    Opened products cannot be returned unless a reaction occurs, in which case a store credit or exchange may be considered.

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Results & Expectations

While I strive to create visible and meaningful improvement in your skin, all skin responds differently.

    •    Consistent home care and adherence to pre- and post-care guidelines are essential to achieving optimal results.

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Commitment to Your Experience

These policies are in place to protect your appointment time, ensure a peaceful environment, and maintain the quality of care my clients rely on. I deeply appreciate your understanding and support of my small, independent practice.

Shannon Michelle