At The Restorative Facialist, my commitment is to deliver a restorative, high-quality experience for every client. To protect the time, energy, and care that goes into each appointment, please review the following policies before booking.

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Booking & Credit Card on File

A valid credit card is required to reserve all appointments. This applies to all current, established clients and new clients.

    •    The card on file is not used as payment for your service.

    •    You will still need to provide payment at checkout via your preferred method.

    •    The card on file is used strictly to secure your appointment and to process cancellation or no-show fees when applicable.

This system ensures fairness and helps maintain availability for all clients.

Appointment Reminders & Notifications

To help you keep track of your upcoming visit, automated reminders are sent by text message and/or email prior to your appointment. The type of reminder you receive is based on the notification preferences you selected when booking.

Please Note: You will receive a reminder 7 days before your scheduled appointment, email 72 hours before your appt. and also a text 48 hours before.

If you ever need to update how you are contacted, just let me know and I’ll be happy to assist.

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Cancellation Policy – 48 Hours Required

I kindly ask for a minimum of 48 hours’ notice to cancel or reschedule any appointment.

    •    Cancellations made within 48 hours of your scheduled time will incur a 50% charge of the booked service to the card on file.

    •    This allows me the opportunity to offer your reserved time to another client on my waitlist.

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No-Show Policy

If you do not arrive for your appointment and no notice is given, the appointment is considered a no-show.

    •    No-shows will be charged 100% of the scheduled service to the card on file.

    •    Frequent no-shows will result in restricted booking privileges.

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Late Arrival

To honor the time of all clients, please arrive promptly.

    •    If you are more than 10 minutes late, your service may need to be shortened, and the full service fee will still apply.

    •    If you are too late for the appointment to be completed, it will be treated as a late cancellation (50% fee).

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Illness Policy

Your health—and mine—is important.

    •    If you are feeling unwell, please reschedule as soon as symptoms begin.

    •    Arriving to your appointment sick may require rescheduling for safety of both of us.

    •    Standard cancellation fees may apply depending on notice given.

Likewise, if I become ill or begin showing symptoms, I will notify you promptly by text or phone call regarding your upcoming appointment. Your service will be rescheduled as soon as I am well enough to safely take care of you, ensuring that germs are not spread within the studio.

Thank you for understanding and helping maintain a healthy space for everyone.

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Children & Additional Guests

To maintain a restorative, peaceful environment for all clients, children and additional guests may not attend appointments unless they are receiving a scheduled service themselves.

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Service Eligibility

My practice specializes in advanced, restorative skincare and age-management services for women.

    •    At this time, I do not provide services for men or teens, including acne treatments.

    •    If you have questions regarding service eligibility, feel free to reach out prior to booking.

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Refunds & Product Returns

Service fees are non-refundable.

    •    Unopened skincare products may be returned or exchanged within 30 days of purchase.

    •    Opened products cannot be returned unless a reaction occurs, in which case a store credit or exchange may be considered.

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Results & Expectations

While I strive to create visible and meaningful improvement in your skin, all skin responds differently.

    •    Consistent home care and adherence to pre- and post-care guidelines are essential to achieving optimal results.

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Commitment to Your Experience

These policies are in place to protect your appointment time, ensure a peaceful environment, and maintain the quality of care my clients rely on. I deeply appreciate your understanding and support of my small, independent practice,

Shannon Michelle